Policy

We deeply value your continued support and aim for your complete satisfaction with your purchases. At Khang's Family Farm, we guarantee that the tubers you receive will accurately resemble the photos and will contain at least one visible eye and sizes will vary. We urge you to kindly inspect your tubers and reach out to us at khangsfarm@gmail.com within 48 hours of arrival in case of any issues or damages. If for any reason you are not satisfied, we are committed to addressing your concerns to the best of our abilities.

CHECK OUT: Please note that placing an item in your cart does not secure its reservation. Please take into consideration that if you are purchasing different varieties, some may become unavailable before you finish the checkout process. Your purchase is finalized only after you complete the checkout and receive an order confirmation number and email. 

SHIPPING: A friendly reminder, that we only ship within the United States. All orders will be shipped via USPS Priority Mail and will include a tracking number. Please take into consideration that unforeseen weather conditions may cause delays in delivery. If you are local and would like to pick up, you can choose FREE PICK UP at checkout.

REFUND: if you would like a refund, please provide your order number, pictures and concern. Please keep in mind, we will only refund the cost of tuber(s); shipping is not included.